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Request for Mini-DRFD Replacement and Repair
Mini-DRFD Purpose: A-T Solutions (ATS) has been identified by the manufacturer, MAS Zengrange, as the sole provider for inspection and repair support for the Mini-DRFD. Our goal is to ensure EOD teams retain a fully operational remote firing capability. To achieve this objective, ATS has implemented a full kit swap-out program to keep an operational Mini-DRFD kit in your hands. Due to safety considerations, the Mini-DRFD receivers are Group and Country coded to a specific transmitter. If the tramsmitter or any receiver is deemed inoperable, the entire kit must be returned for inspection and repair.

Instructions: Please, follow these instructions:

1. Before reporting a problem with the Mini-DRFD, ensure that the procedures in the operator's manual have been followed correctly and that good batteries are being used.

WARNING -DO NOT open the transmitter or receiver cases. This will break the environmental seals and may cause additional damage.

2. Complete Parts 1, 2, and 3 of this form, providing as much information as possible, then click the "Submit" button to send the request to one of our repair technicians.

3. One of our technicians will contact you by email or telephone to discuss the problems you've encountered and to verify that replacement of the Mini-DRFD kit is warranted. DO NOT ship your kit to us until AFTER you have received a replacement kit.

4. A new Mini-DRFD kit will be shipped to your unit as a replacement issue. Additionally, shipping documents and instructions for return of the inoperable kit will be provided. It is important that you return all components of the inoperable kit for repair and return to service.
* Indicates a required field. 
Part 1 - Contact Information
Name: *

 
Rank:

 
Organization/Unit:

 
 Date of Request:

 
Email Address: *
 
Shipping Address: (DHL or FedEx)
Phone Number:*

 
The current Mini-DRFD Operator's Manual is: June 2008 Revision 1
 Please send a new Operator's Manual 		Shipper: 
         DHL:        FedEx:
Part 2 - Equipment Information
Mini-DRFD Set Serial Number: *

  		Group Code: *

 
Transmitter Serial Number: *

 
Receiver 2 Serial Number:*

  		Receiver 4 Serial Number:*

 
Receiver 1 Serial Number:*

 
Receiver 3 Serial Number:*

 
Receiver 5 Serial Number:*

 

Part 3 - Description of Problem
Check box for each component in need of repairs and list the error code(s) for each of the selected components.
Transmitter: 



Receiver 2:


Receiver 4:


Receiver 1:


Receiver 3:

Receiver 5:

Describe Problem(s) Encountered:


For more information, please contact us directly:
MDRFDHelpDesk@a-tsolutions.com
Phone: 540-373-5492
FAX:  540-373-5493